FAQ Support Center
Check your email spam folder, add us to your address book and/or whitelist and then retry. If still unsuccessful, contact us and we'll reset it for you asap.
Login to your account and download from our website.
You may benefit from resetting your Photoshop Preferences File. To do so, follow these instructions. To restore preferences quickly using a keyboard shortcut: Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Photoshop. You are prompted to delete the current settings. The new preferences files are created the next time you start Photoshop.